VirtualAssistance

With our help, you will be liberated from the little things, you won’t be too busy to make business decisions.

Once you've chosen the package that's right for you, we'll guide you through a structured onboarding process designed to set both you and your Rover up for success.

Here's what you can expect:

• Audit: We'll meet with you to learn about your business, current systems, workflows, pain points, and goals so we can understand exactly how we can best support you.

• Set Up For Success Build-Out: We'll document your processes, preferences, and standard operating procedures so you have a fully running portal for yourself and your Rover.

• Rover Matching: We'll carefully pair you with a Rover based on your business needs, required skill set, software experience, and personality fit.

• Setting the Stage: Before your Rover begins, we'll walk you through best practices, communication expectations, and how to delegate effectively to ensure a smooth working relationship.

• Introduction: Finally, we'll introduce you to your Rover, review your priorities together, and get everyone aligned so work can begin with confidence.

From there, your Rover becomes an extension of your business, with ongoing support from Red Rover’s Success Team to ensure everything continues running smoothly and you’re getting an excellent return on your investment.

Your weekly package is managed by both your Rover and our Success Team, so you don't have to worry about adding that management onto your plate.

Your Rover will typically spread your package evenly throughout the week, while remaining flexible to accommodate changing priorities, deadlines, or busier days. Whether you need more support on certain days or less on others, we'll adjust as needed to best support your business.

Your Rover is available Monday through Friday, from 9:00 a.m. to 5:00 p.m., and we'll proactively manage your package to ensure you're getting the most value from your support. If we ever notice your workload consistently exceeds your package, we'll reach out to discuss options and make recommendations of package adjustments.

Absolutely! We understand that your business needs evolve, and your package can evolve with it.

Whether you're looking for additional support or would like to reduce your package, we're happy to help you find the option that best fits your business. We only require 30 days' notice for any package changes so we can properly plan coverage and ensure a smooth transition for both you and your Rover.

If you're unsure which package is right for your current workload, our Success Team is always happy to provide recommendations and help you determine the best fit.

One of the biggest benefits of working with Red Rover is that you're supported by an entire team, not just one person.

If your Rover is away due to illness, vacation, or an unexpected emergency, our Success Team will work with you to ensure your business continues to run smoothly. Depending on the length of the absence, the urgency of your workload, and the level of support you require, we'll create a customized coverage plan that best fits your needs.

Whether that means providing temporary coverage for critical tasks, arranging support from another experienced Rover, or adjusting priorities until your Rover returns, we'll communicate with you every step of the way. Our goal is to minimize disruption so you can continue focusing on your business with confidence.

Our Success Team is available Monday through Friday, from 9:00 a.m. to 5:00 p.m EST to support you every step of the way.

Whether you have questions, feedback, new projects, need help prioritizing tasks, want to discuss your package, or simply need guidance, we're just an email, call, or message away. Our Success Team works closely with both you and your Rover to ensure everything runs smoothly and that you're getting the most value from your partnership with Red Rover.

Think of us as an extension of your business - we're here to help whenever you need us.

Every Red Rover is carefully selected through a comprehensive hiring process to ensure they meet our standards before ever being matched with a client.

We look for exceptional executive assistant and real estate administration experience, along with strong communication skills, attention to detail, initiative, and the ability to work independently. Every Rover is assessed on their technical knowledge, software proficiency, organization, and overall ability to support a fast-paced real estate business.

Only candidates who meet our expectations and demonstrate the professionalism, reliability, and expertise we expect from a Red Rover join our team. This allows us to confidently match you with someone who is equipped to become a seamless extension of your business.

Each Rover completes:

• Resume review

• Skills assessment

• Email communication assessment

• CRM/software assessment

• Rapid fire questions about standard Real Estate paperwork

• Hypothetical questions on how they would handle different situations in Real Estate

• Comprehensive interview

• Reference checks

During our busier hiring periods, we receive up to 300 applications in a single week. From those, it's common for only one or two candidates to successfully make it through our screening, skills assessments, interviews, and reference checks to become a Red Rover.

We're intentionally selective because we believe our clients deserve more than standard support. We aim to deliver a highly skilled and reliable professional who can confidently support your business from day one.

Our Rovers are remote professionals based across Canada. We always strive to match you with a Rover who is either based in your province/territory or has equivalent knowledge and experience with your local MLS system, paperwork, and real estate processes.

Our Rovers come from a wide variety of roles within the real estate industry and have experience supporting Realtors, teams, and brokerages in many different capacities, including:

• Executive Assistance

• Transaction Coordination

• Listing Coordination

• Client Care & Customer Service

• CRM Management & Database Maintenance

• Operations & Team Administration

• Email & Calendar Management

• Document Management

• Offer Preparation & Deal Administration

• Showing & Appointment Coordination

• Vendor & Client Communication

• Systems & Process Management

• Event & Client Appreciation Coordination

• General Real Estate Administrative Support

• And more!

We aim to match you with someone who already has experience using the systems and workflows most relevant to your business.

We consider several factors when making a match, including:

• Your business goals

• Software and CRM tools you use in your business

• The soft skills needed to best support your business goals and day-to-day operations

• Personality and communication style

• Industry experience

• Long-term growth plans

Our goal is to create a partnership that's successful from day one.

Your package billing begins once you've been paired with your Rover and they officially start supporting your business. Invoices are issued via email on a bi-weekly basis and payment is due upon receipt.

You have the option to pay by credit card (with all major credit cards accepted, including Mastercard and American Express) with a 2.5% processing fee, or by e-transfer with all payments to be transferred to contact@callredrover.com.

For any billing or invoice-related questions, please email contact@callredrover.com.

Your Rover is responsible for fulfilling your weekly package and proactively managing their workload to ensure you're getting the most value from your support. (The only exception is if your Rover is away and a customized coverage plan has been arranged with our Success Team.)

If your Rover notices they're lighter than expected during the week and anticipates needing additional work, they'll reach out proactively to see if there are any projects, ideas, or administrative tasks they can help with.

Not sure what to delegate? No problem. Your Rover and our Success Team are always happy to suggest ways to add value. From organizing your CRM and improving systems to database clean-up, client follow-up, process documentation, and business-building projects, we're always looking for ways to help move your business forward.

No problem! If you have a particularly busy week, a large project, or simply need some extra support, your Rover can absolutely work beyond your weekly package.

There's no need to increase your package or pay a premium rate for occasional additional support. Any work completed beyond your weekly package will simply be added to your next invoice at our standard rate of $40/hour.

The most successful client-Rover relationships typically include:

• Regular communication

• Clear expectations

• Consistent feedback

• Documented processes

• Delegating early and often

• Treating your Rover as part of your team

Remember, the more context your Rover has, the more proactive they can become.

Every Rover is expected to:

• Be available & responsive during working hours in a timely manner (typically within 15-30 minutes when available)

• Provide daily End-of-Day (EOD) updates outlining completed tasks, pending items, and goals

• Keep project boards and assigned systems up to date

• Communicate proactively if they have questions or encounter blockers

• Rovers are expected to reach out with tentative deadlines as to when tasks will be completed once they are assigned to them.

We recommend using a shared project management system to assign and track tasks. Our preferred platform is Trello - it's what we use internally, and all of our Rovers are already familiar with it, making onboarding and collaboration even smoother. If you already use another platform, such as Asana, ClickUp, Monday.com, or a similar tool, we're happy to work within your existing systems. For recurring processes, we also recommend documenting standard operating procedures (SOPs) so your Rover can complete tasks more independently and consistently over time.

We love feedback! Whether it's recognition for a job well done or suggestions for improvement, sharing feedback early helps us ensure a successful long-term partnership. If you'd like additional support, our Success Team is always available to facilitate conversations and provide coaching where needed.

Our support doesn't stop after onboarding. Our Success Team is here to ensure you and your Rover continue to have a successful, long-term partnership.

We've created a strategic check-in schedule based on key milestones throughout your journey with Red Rover. These check-ins are designed to gather feedback, answer questions, celebrate wins, and ensure we're continuously providing the highest level of support.

We understand that real estate can be unpredictable, so if you're busy when we reach out, no problem! We're always happy to reschedule. That said, we do place a strong emphasis on connecting during these scheduled check-ins, as your feedback is incredibly valuable to us.

In addition to supporting you, our Success Team tracks a variety of key performance indicators (KPIs) to help measure the success of your partnership. Your feedback plays an important role in helping us understand what's working well, identify opportunities for improvement, and ensure both you and your Rover continue to have a positive, productive experience.

Outside of scheduled check-ins, our Success Team is available Monday through Friday, from 9:00 a.m. to 5:00 p.m. Whether you have questions, feedback, new priorities, or simply need an extra hand, we're always here to help.

If you are on this site you likely

• Don’t have an assistant

• Are not organized

• Don’t have time to get organized and grow your business

• Because you are spending too much time on administrative tasks

• When you could be using your time at $$/hour doing more prospecting and relationship building?

• Who is going to train them? It takes at least 6 months to get an inexperienced assistant on their feet

• Have you trained in the past? Is this in your wheelhouse?

It’s your call, but you may experience difficulties with:

• language barrier

• time zone differences

• fragile tech connections and frequent power outages in worker’s home country

• worker inexperience in the local real estate market and training them

• Remember: you get what you pay for!

• What is your time worth? $100/hour, $150, $200?

• Should you be spending your valuable time doing computer work or paperwork?

• Should you be spending your valuable time face to face with your clients and building your business?